Terms and Conditions

Terms and Conditions

Return & Refund Policy

Thanks for shopping at Mason Design Co.

Cancelation Fees

Any cancelled orders will incur a 10% cancellation fee. This includes any orders that are placed that require shipping where shipping has not been paid.

What items can be returned?

Mason Design Co. DO NOT refund change of mind purchases. If your parcel arrives damaged, we will replace it but buyer must pay for postage again. unfortunately, this is not our problem as our products DO come very well protected. 

Once we receive your photographic evidence, the staff at Mason Design Co. will then assess whether we need to have the item returned to us, or whether we will ask you to discard the item and issue a refund to the account in which you originally paid.

Refunds

Printed Products/Vinyls
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). Please note: Refunds are not to be used for change of mind, only for damaged stock. 

Online Graphic Design

We DO NOT offer refunds. I offer an abundant amount of information before working with me to ensure you’re well informed. If you still have questions, please email [email protected]

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Once inspected, if your item is deemed to be faulty, the shipping cost you incurred returning the item to us will be included in the refund price.

Contact Us

If you have any questions on how to return your item to us or are unsure if you are able to return your item, contact us at [email protected]

Welcome to Mason Design Co. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of Australia.